LEAD TIMES

The stated lead time includes the product being custom made and shipped to your door. However lead times may be affected if there are freight company delays out of SF Studio's control.

DELIVERY

New Zealand Wide Shipping Rates
Small décor - $5NZD
Furniture - $120NZD ($180NZD for rural delivery)

We deliver New Zealand wide. The freight charge will be automatically calculated and added when you add your address at checkout. If your delivery has special instructions like access issues, please contact us at hello@sfstudio.co.nz and we will notify the freight company.

We do not store items – products will be sent directly from our maker to you. We require all products are paid in full before delivery can be arranged.

Delivery is by a third party freight company and SF Studio accepts no responsibility with regard to freight-related issues. The delivery times are estimates only, the freight company always endeavours to deliver within the specified time but we do not take responsibility for circumstances outside of their control which may affect the quoted delivery date.

RETURNS

Our products are made to order by craftspeople. These products may feature variations in finish because of their handcrafted and unique nature. Should you have any questions about the finish of any of our products prior to ordering, please contact us at hello@sfstudio.co.nz.  

Goods need to be inspected upon delivery and any damage noted on delivery docket. If a product arrives damaged or in a problematic condition, please email us at hello@sfstudio.co.nz within 24 hours if possible. State your name, order number, date of delivery and photographs of the damage. We will then get in touch with our maker to achieve a resolution for you as soon as possible.

CHANGE OF MIND

Because our products are made to order, change of mind products can’t be on-sold. For this reason a product cannot be returned unless it is faulty, damaged or a different product to what was ordered. Please check the dimensions and product details carefully before purchase. If you need additional information feel free to email hello@sfstudio.co.nz to request more information about products, fabrics and finishes prior to making your selection.